We are confident you will adore your blanket! We put so much thought and love into creating and making them for you. If you do have a problem, such as a defect - you will have 7 days to contact us and we will have a replacement made. No returns, exchanges or credit. We use the address that is linked in your PAYPAL invoice - Please make changes to ensure your package is going where you want it to go BEFORE submitting payment. Once we have dropped off your package to USPS it is no longer our responsibility.